Business communications
Connect calls, messages and customer records.
Overview
Connect calls, messages and customer records
Modern businesses communicate across telephone lines, browser calling, SMS and messaging channels. Our development experience brings these interactions closer to the customer and the workflow they support.
FJ PBX, PhonePad and CRM communications work demonstrate practical experience with SIP/VoIP, call states, routing concepts, customer records and messaging workflows. Deployment design depends on the client’s telephony providers, security needs and regulatory environment.
Capabilities
Communications capabilities
PBX & VoIP integration
Business calling workflows, extensions, SIP trunks and browser-based calling interfaces.
Call centre workflows
Agent interfaces, call visibility, customer context and operational reporting design.
Messaging integration
SMS and supported business messaging channels, conversation history and staff workflows.
Customer experience
Connect communications to lead management, inquiries, follow-up and service processes.
Discuss communications integration
Tell us about your current telephone and messaging environment and the workflows you want to improve.