Privacy policy

Who we are

This policy explains how FJ Canada Limited (“FJ Canada”, “we”) handles personal information collected through www.fjcanada.com. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Our travel, hotel and software businesses have their own websites, such as travel.fjcanada.com and hotels.fjcanada.com. Those websites have their own privacy policies.

What we collect

We collect only what you choose to send us, plus basic technical information:

• Contact form: your name, email address, optional phone number and organization, the topic you choose and your message.
• Live chat: the name, email address and phone or WhatsApp number you enter, your preferred way to be contacted, the page you started the chat from, and the messages you exchange with us.
• Technical information: like all websites, our hosting provider records standard server logs (such as IP address, browser type, pages requested and time) to keep the site secure and working.

We do not use analytics, advertising or tracking tools, and this website does not set cookies.

Live chat

When you start a live chat, your details and messages are sent directly to FJ Canada’s customer management system (CRM), where each chat is recorded as an inquiry so our team can answer and follow up. We may follow up by email, phone, SMS or WhatsApp, using the contact method you choose.

To make the chat easier to use, your browser keeps two small items on your device: a random device code (so you can see your past chats in the History tab) and the contact details you entered (so you aren’t asked again). Your messages are not stored in your browser. Choose “Not you?” in the chat window to clear your details, or clear your browser’s site data to remove both items.

If live chat is unavailable, the window offers WhatsApp instead; WhatsApp’s own privacy terms then apply.

How we use it

We use your information only to:

• reply to your inquiry or chat and provide the information or service you asked about;
• keep a record of our communication with you;
• protect the website against spam and misuse.

We do not sell or rent personal information. We share it only with service providers who help us run the website, email and CRM, and only as needed for those purposes, or where the law requires it. Some of these providers may store or process information outside Canada, where it is subject to local law.

Contact form messages are sent to us by email and are not stored on the website. To prevent spam, the website briefly keeps a coded (hashed) form of your IP address for one hour.

Retention

We keep inquiries and chat records for as long as we need them to respond to you, serve you as a customer and meet our business and legal record-keeping obligations. We then delete them or make them anonymous.

Your choices

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to further contact at any time, subject to legal limits. Contact us using the details below and we will respond within 30 days.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Contact

Questions or requests about privacy: info@fjcanada.com, 416-207-2072, or by mail to FJ Canada Limited, 119 Main Street South, Brampton, ON L6Y 1N1, Canada. Please mark your message “Privacy”.